Pharma Health Service is dedicated to ensuring the safe and timely delivery of your medical therapies and wellness products. We offer multiple shipping options to accommodate your needs, with all domestic U.S. orders over, Our overnight shipping option, available for $29.99 when ordered by 1 PM EST, guarantees next business day delivery for urgent therapeutic needs. International customers should expect 7-21 business days for delivery, depending on customs processing, and are responsible for any applicable duties or taxes. Special handling is required for our peptide therapies and compounded medications, which may need an additional 24-48 hours for sterile preparation before shipping. All prescription items require physician approval through our telehealth consultation service prior to dispatch. Orders placed after 3 PM EST on Fridays or during holidays will be processed the following business day. To ensure product integrity, temperature-sensitive items including peptides and GLP-1 agonists are shipped with gel ice packs and premium insulated packaging, with enhanced thermal protection during extreme weather conditions. Customers receive email notifications with tracking information once their order ships, which can be monitored through our Order Tracking Portal or directly with the carrier.
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For security purposes, we require signatures for all orders exceeding $200 or containing refrigerated products. While we accommodate shipments to PO Boxes through USPS, we also support deliveries to military and APO addresses via USPS Priority Mail. Customers receiving damaged products must notify our support team within 48 hours with photographic documentation for resolution
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Lost shipments will be either reshipped or refunded following a 7-10 day carrier investigation period. Our return policy allows for unopened, non-perishable items to be returned within 14 days of delivery.
Shipping delays may occur during peak holiday periods including Christmas (December 20-January 2), Thanksgiving week, and July 4th. Customers are advised to review our Holiday Updates Page for specific cutoff dates. Address changes can only be accommodated for orders still in processing status. While we serve select international markets, product eligibility varies by country, and customers should contact us for specific inquiries. Tracking information typically updates within 48 hours of shipment; customers should contact support if their tracking remains inactive beyond this window. Our temperature-controlled shipping protocols are rigorously maintained to preserve product efficacy throughout transit.
For immediate assistance, our customer service team is available Monday through Friday from 9 AM to 5 PM EST at (555) 123-4567 or via email at support@pharmahealthservice.com. This shipping policy supersedes any carrier-provided delivery estimates, and Pharma Health Service cannot assume responsibility for delays caused by customs clearance, severe weather, or incorrect recipient information. We appreciate your trust in our shipping standards and remain committed to the secure delivery of your health solutions. Customers may track existing orders through our dedicated portal or return to our store to continue shopping. For specialized shipping requests including real-time carrier rate comparisons or supplemental shipping insurance, please contact our support team for personalized assistance.